CompTIA ECTF Group

ECTF Work Areas: Administrative Services

The administrative services work area is concerned with increasing the ability of computer telephony servers, resources and applications to be administered through a common means and inter-operate with existing administrative applications.

The goals of the efforts work area are to:

• Solve issues associated with managing a computer telephony server, its resources and applications;
• Provide a standard data schema and functions for administering computer telephony hardware and software components;
• Define the behavior of servers, resources and applications to meet prescribed levels of ECTF conformance; and
• Support the efforts of other working groups proactively to supply and adopt information that involves administrative services.

Specifications Published
The following specifications have been published in the administrative services work area:

• M.001 Administrative Services
  This white paper describes a framework for managing CT service providers that conform with the S.100, S.200, and/or S.300 specifications. The paper addresses the particular concerns of CT systems with respect to system management and provides a roadmap for ECTF working groups in developing interoperability agreements to ensure they are complementary.
  
• M.100 (Server Admnistration API)
  This implementation agreement provides an effective way to develop CT server administration applications in an open environment. The agreement defines a client-server model in which administration applications use a collection of services to manage a CT server. It provides these services using an operating system independent API that can be extended to support custom APIs. The M.100 API enables applications to be portable from one M.100-based server to another.
  
• M.500 (SNMP MIB)
  The M.500 MIB specification establishes comprehensive administrative capability and allows users to deploy a rich set of computer telephony services using off-the-shelf hardware and component software. M.500 contains object specifications for vendors of both CT client and server platforms as well as software and hardware resource vendors. Vendors support the portion of the MIB relevant to their offering, and the administrator is then able to view and manage the entire CT system as a whole.